General Terms and Conditions

1. Who we are and data identification

In accordance with the provisions of article 10 of Law 34/2002, of July 11, on web services, Yassus S.L. is located at Calle Milán 16, CP 35100 Playa del Inglés, Gran Canaria with CIF B35847771, registered in the Mercantile Registry of Gran Canaria, Volume 1747, page 150 sheet GC-34415.

In accordance with the Spanish Legislation on Services of the Information Society and Electronic Commerce, article 10 of Law 34/2002, of July 11, of this website owned by:

Yassus S.L., with registered office at c/Milan 16, CP 35100 Playa del Inglés, Las Palmas de Gran Canaria, Spain with CIF B35847771, registered in the Mercantile Registry of Gran Canaria, Volume 1747, page 150 page GC-34415 

Yassus S.L. is registered in Spain as a Tourist Intermediary. Registration no 2019/4825 dated April 9, 2019. Identification code I-A-0004443.1.

2. Conditions of access to our web pages

The user, by the mere fact of accessing this site, whatever the form of said access, consents and agrees to these conditions, which will mark the way of using web pages and web platforms owned by Yassus S.L. https://www.clicatour.com. The Holder reserves the right to modify and modify them at any time, being those published on the site in the last update that govern and are presented at each visit. If the user does not accept all these conditions, they are not authorized to access this website and the content and/or services presented to them and must proceed to leave the site immediately. These conditions are also extensible and applicable to communications and newsletters that may be referred to by the owner of the Web Pages www.clicatour.com, clicatour.com, provider.clicatour.com, doc.clicatour.com, blog .clicatour.com, so the user must accept these conditions for access and/or use.

3. Objective

This and our other web pages (www.clicatour.com, clicatour.com, provider.clicatour.com, doc.clicatour.com, blog.clicatour.com) is the web page of Yassus S.L. through which they offer a series of content and services related to their activity.

4. Authorized use of web pages and content

The user can only access this web page and the contents and services contained in it if they are of legal age and have sufficient legal capacity to do so: if they prove to be a minor, they must have the prior consent of their Legal representative or in their absence. , you must leave this page immediately. The user is authorized to access the contents of the site provided that they make use of the site adjusted by rights, in accordance with these conditions, in particular with the intellectual and industrial property rights granted by current legislation and that appear detailed in their corresponding section of this article, being expressly prohibited the use thereof fraudulently, for illicit purposes, or commercially without express written permission from the owner. The Travel Agency reserves the right to prevent at any time and without prior notice to users who contravene these conditions, access to the site or the contents of those offered.

5. Disclaimer and Limitation of Liability

The information and services included or available through web pages may include inaccuracies or typographical errors. Changes are incorporated into the information contained on a regular basis. Yassus S.L. You can introduce improvements and/or changes in the services or content at any time. Yassus S.L. has obtained the information and materials included in the web from sources considered reliable, but, although the corresponding measures have been taken to guarantee that the information contained is correct, it does not guarantee that it is exact and up-to-date.

Likewise, it warns that the contents of this website are for informational purposes in terms of quality, location, accommodation, services and rates of Yassus S.L.

6. Information on the disclaimer of all responsibility for a technical and content failure

Yassus S.L. declines any responsibility in case of interruptions or malfunction of the services or content offered on the Internet, whatever their cause. Likewise, Yassus S.L. is not responsible for network outages, loss of activity as a result of these outages, temporary power outages or any other type of indirect damage that may be caused to Users for reasons beyond LA Yassus S.L.

Yassus S.L. does not declare or guarantee that the services or contents are interrupted or free of errors, that defects are corrected, or that the service or the server that makes it available are free of viruses or other harmful components, without prejudice to Yassus S.L. We make the best efforts to avoid this type of incident. In the event that the User makes certain decisions or performs actions based on the information included in any of the websites, it is recommended to check the information received with other sources.

7. Intellectual and industrial property

The contents provided by Yassus S.L. as well as the contents downloaded on the network through its web pages, constitute a work in the sense of the legislation on intellectual property, for which reason they are protected by the laws and international agreements applicable on the matter.

Any form of reproduction, distribution, public communication, transformation, making available and, in general, any other act of public exploitation that refers to both the Web pages and their contents and information, is prohibited without the express consent and prior and in writing Yassus S.L.

Consequently, all the content displayed on the different websites and, in particular, the designs, texts, graphics, logos, icons, buttons, software, trade names, trademarks, industrial drawings or any other sign susceptible to Industrial and commercial use are subject to the intellectual and industrial property rights of Yassus S.L. or third-party owners of the same who have duly authorized their inclusion in the different websites.

The contents, images, forms, opinions, indexes and other formal expressions that are part of the Web pages, as well as the software necessary for their operation and display, also constitute a work in the sense of Copyright and, therefore, are protected by applicable international conventions and national laws on intellectual property. Failure to comply with the foregoing implies serious illegal acts by the Commission and its sanction by civil and criminal legislation.

Any act by virtue of which the Users of the services or contents can exploit or use commercially, directly or indirectly, in whole or in part, of any of the contents, images, forms, indexes and other expressions is prohibited. that are part of the Web Pages without the prior written permission of Yassus S.L.

In particular, and without being exhaustive, acts of reproduction, distribution, display, transmission, retransmission, broadcast in any form, storage on physical or logical media (for example, floppy disks or computer hard drive) are prohibited. ), digitization or availability of databases other than those belonging to those authorized by Yassus S.L. as well as its translation, adaptation, arrangement or any other transformation of said opinions, images, forms, indexes and other formal expressions that are made available to Users through the services or contents, provided that such acts are subject to the legislation applicable in terms of intellectual property, industrial or image protection.

Yassus S.L. is free to restrict access to the Web pages, and to the products and/or services offered therein, as well as the consequent publication of opinions, observations, images or comments that users can provide via email.

Yassus S.L. in this sense, it may establish, if it considers it appropriate, without prejudice to the sole and exclusive responsibility of the Users, the necessary filters to prevent content or opinions being dumped on the web through its web pages, considered racist, xenophobic , discriminatory, pornographic, defamatory or in any other way encourage violence or the dissemination of clearly illegal or harmful content.

Those users who send to the web pages of Yassus S.L., its Department of Suggestions, observations, opinions or comments through the email service, unless they express in a certain and unequivocal way the contrary, in the cases in which for the nature of the services or contents is possible, it is understood that they authorize Yassus S.L. fo the reproduction, distribution, visualization, transmission, retransmission, emission in any format, storage in physical or logical supports (for example, diskettes or computer hard drive), digitization, availability of databases belonging to Yassus S.L. translation, adaptation, arrangement or any other transformation of such observations, opinions or comments, for all times of copyright protection that is legally provided. Likewise, it is understood that this authorization is carried out free of charge, and that by the mere fact of sending said observations, opinions or comments by email, users decline any remuneration claim from Yassus S.L.

In accordance with the aforementioned paragraph Yassus S.L. is also authorized to modify or alter said observations, opinions or comments, in order to adapt them to the needs of the editorial format of the Web pages, without it being understood that there is at all the type of prejudice of any of the moral faculties of rights copyright that Users may have over said rights. Any of the technical, logical or technological resources by virtue of which a third party can benefit, directly or indirectly, with or without profit, from each and every one of the contents, forms, indexes and other formal expressions that are part of the Web pages, or the effort made in Yassus S.L. it was operation. In particular, any link, hyperlink, frame or similar link that may be established in the address of the Yassus S.L. Web pages is prohibited. the prior, express and written consent of Yassus S.L. unanis transgression of the provisions of this point will be considered as a detriment to the legitimate intellectual property rights of Yassus S.L. a fight in the Web pages and all the content of the same.

Yassus S.L. will not be responsible for the consequences derived from the behaviors and actions mentioned above, in the same way that it does not assume any responsibility for the contents, services, products, etc., of third parties that can be accessed directly or through banners, links , links, hyperlinks, frames or similar links from the Yassus S.L. websites.

Yassus S.L. is not responsible for the content of the excursions provided in this platform. The Provider is obligated to ensure that the Provider are entitled to the necessary rights of use for images before uploading the User Content. Images or photos where we could see other people may only be uploaded to the Clicatour platform if these persons gave their consent. If the provider wants to use pictures that have been taken by a person other than you, you also need the consent of this person.

8. No offer

The information on our web pages is for general informational purposes only. The information on our web pages does not constitute a binding offer for Yassus S.L. Information agreements with the activity providers available on our web pages require a reservation request through the Clicatour Platform and the providers’ acceptance of the reservation request.

9. Official language of the page

The legally established language is Spanish from Spain, so before any translation of this legal notice into any other language, the original clauses in Spanish will be understood to be binding both in the Legal Notice and in the conditions of service.

10. Validity

In the event that any clause or part thereof of this notice is declared void, this circumstance will not affect the validity of the rest.

11. Jurisdiction and applicable law

The law applicable to any controversy that arises in relation to this site and the contents offered, will be Spanish law. The Parties agree to submit to the Courts and Tribunals of the city of Las Palmas de Gran Canaria, expressly waiving any other jurisdiction that may correspond to them.

12. User terms and conditions for the Clicatour online offer

Clicatour – Yassus S.L., with registered office at c/Milan 16, CP 35100 Playa del Inglés, Las Palmas de Gran Canaria, Spain with CIF B76166230, registered in the Mercantile Registry of Gran Canaria, Volume 2069, page 103 page GC -47568 and registered in Spain as a Tourist Intermediary. Registration no. 2019/4825 dated April 9, 2019, identification code I-A-0004443.1 runs an intermediary platform for tourist offers in the form of an online offer via the Internet (also known as the Platform). On the Platform users have the opportunity to find and book excursions, tours and other activities and experiences around the world. Clicatour’s online offer consists of guided tours, language courses, dolphin watching and sailing excursions, sightseeing tours by bus or bicycle, horseback riding, diving courses, boat trips on the river, entrance tickets to museums or parks, aquariums and other services. Offers are placed online by a variety of local providers around the world (also referred to as “Providers”) with whom the respective contract for tourism services (“Service Agreement”) is concluded. The Provider’s services can be accessed through the Clicatour platform and reservations can be made.

Clicatour approaches both personal clients and companies.

A “customer” is any individual person who has entered into a contract for non-commercial reasons or business activities.

A “company” is a legal person, partnership, or individual that is engaged in business.

The “User” is a natural person, unless this person has been explicitly registered with Clicatour as a legal entity. The actions and omissions that take place during the registration of a legal person are assigned to a natural individual, unless they are carried out within the scope of his power of the legal person.

These General Terms and Conditions apply to any use of the Clicatour Platform. The contractual relationship between the User and Clicatour only includes the correct referral of the Users to the respective Provider or the transfer of data through the Users provided by an agent. Clicatour does not recognize itself as an organizer, lessee, seller or other contractual partner with respect to the tourist service agreement with the User. The General Terms and Conditions apply to offers on the Clicatour Platform and to the provision of Users to the Provider.

13. Registration

The use of the Clicatour Platform offer can generally be done anonymously – for example, reviewing the offer does not imply registration.

However, certain types of use of the Clicatour Platform, such as making reservations, commenting on the excursion or adding it to favorites, may require registration. During registration, the User submits an electronic registration form and consents to the General Terms and Conditions, Privacy Policy, Legal Notice and Cookies Policy. The User also agrees to receive electronic communications from Clicatour such as email messages and SMS and/or others. Registration in Clicatour is only completed once and a confirmation email is sent to the address specified by the User. The User must then activate his account by clicking the “Confirm” button in the received email. It is also possible to activate the User’s account by entering the registration email link.

Non-activated accounts will be permanently deleted after 48 hours from the time of creation.

The User must be over 18 years of age to register. The User has to keep the password he sets secret and take appropriate precautions to prevent third parties from discovering it.

The creation of more than one user account for the same natural or legal person is not allowed and cannot be transferred.

If the User does not wish to create their account, they can still make a reservation. However, also in this case the User has to provide his valid and working email address to receive the reservation confirmation.

The User is responsible for providing a real and working email address. The use of false or disposable emails is not allowed and Clicatour is not responsible if the User does not receive their reservation confirmation.

14. Conclusion of the contract

Once the user has entered the chosen service, Clicatour will show the user information about the Provider’s services. Based on this information, the user can make a reservation, which becomes a contract between the user and the Provider, selecting and paying by card, PayPal or other online payment method provided for the reservation, which will then be sent to the Respective Provider on behalf of the referred User. This happens after selecting and adding to the shopping cart by clicking on the “Add to Cart” button and then clicking on “Buy”, filling in the necessary details and paying by clicking on the “Pay Now” button.

After the successful booking, Clicatour will notify the user by email of the conditions of carriage (if applicable) and other conditions of the Provider. This information will be placed on the reservation voucher attached to the e-mail. The voucher can also be downloaded directly after the successful completion of the reservation process and later by clicking on the “Find your reservation” button on the first page of the Platform and providing the reservation number and email address of the user. that you used to make the reservation.

The Provider has the right not to allow the user to perform an action or to exclude it, if it does not comply with the conditions. In this case the price paid will not be refunded.

Clicatour will send the user by email a reservation confirmation (voucher) issued in the name and on behalf of the Provider, as well as a payment confirmation.

Access and use of the Clicatour Platform are free for the user. Clicatour will collect the data of the reservations and transactions.

Clicatour will forward to the user any data for the use of a Provider’s service in accordance with the applicable conditions (such as coupon data), once they have been received by the Provider. Clicatour does not assume any guarantee for the accuracy of the data forwarded, or for the provision of services by the Supplier, since all the information indicated and forwarded is based on data from Suppliers or third parties that Clicatour cannot verify in detail.< /p>

15. Obligations and responsibilities of the user

The user is responsible for carefully reading all the conditions of the product they wish to reserve before making the reservation. It is assumed that if the user makes the reservation, he read, understood and accepts all the conditions applied to the Product, the Clicatour Platform and the Payment.

The user is responsible for providing a work email address that can be used for communication with Clicatour.

The user is solely responsible for arriving at the meeting point described in the reservation information and consuming the contract. If the cancellation of the reservation is possible, the user must make the cancellation before the defined term to receive the refund.

The user is responsible for complying with and complying with the conditions of the reservation.

The user must keep the registration data (user login and password) secret and not allow third parties to access the Clicatour Platform using their registration data. The user will be responsible for all use of their user account on the Clicatour Platform.

The user will exclude Yassus S.L. (“Clicatour”) from any third party claim based on your use of the Clicatour Platform.

16. Prices

All prices on the Clicatour platform include VAT and all other taxes. Local taxes or/and other charges may be collected at the establishment.

The prices specified by the Suppliers in their products may be subject to special conditions. For example, regarding the cancellation and return of payments. Before making the reservation, the client must carefully check all the conditions and if the service agreement is subject to separate conditions.

17. Payments

The service agreement concluded with the Provider applies to the fees to be paid by the user for the services provided by the Provider.

Clicatour is authorized to collect the invoiced amounts in the name and on behalf of the Supplier. If the price of the reservation has to be paid by the user in a currency other than his or her national currency, Clicatour may require payment in the user’s national currency and the amount will be converted based on the current exchange rate at the time of purchase. . Clicatour may charge the user the conversion fee for this operation.

For the user the contractual partner in relation to the reservation and its payment is the respective provider. The user can only obtain a refund of a payment to the respective Provider. A refund granted by the Supplier can be processed through Clicatour or in any other way.

18. Responsibility of Clicatour

Clicatour (Yassus S.L.) does not assume any contractual obligation with respect to reservations made through the Clicatour Platform and is not responsible for carrying out the corresponding agreements with the Providers in accordance with the user’s reservation request.

Clicatour (Yassus S.L.) is not responsible for defects in the provision of the service and for personal or material damage caused by the user in relation to the reserved service. In addition, if the reserved product provides several tourist services (according to the legal term “package holidays”) the planned travel services are not under your own responsibility.

Any liability of Clicatour (Yassus S.L.) due to culpable breach of duties in the mediation of contracts is not affected by the aforementioned conditions.

Clicatour’s (Yassus S.L.) liability for user contractual claims is limited to twice the price of the tourist services purchased. Due to ordinary negligence, Clicatour is only liable for the breach of a key contractual obligation and only for foreseeable and typical damages.

Yassus S.L. is not responsible for the content provided by the excursions providers. In particular Clicatour (Yassus S.L.) is not responsible for photos and texts of the excursions delivered by the Clicatour platform providers. 

19. Availability and guarantee

There can be no claim regarding the availability, quality or function of the services or technical support for the Clicatour Platform. Clicatour may redesign, reduce or suspend its online activity at any time and at its discretion. The user’s existing agreements with a provider, as well as the execution of these agreements, would not be affected by these changes.

Clicatour does not guarantee the accuracy or completeness of the data provided by third parties such as Suppliers. Clicatour has no obligation to the user and does not offer any guarantee.

20. Cancellation policy

Without prejudice to the User’s rights in relation to cancellations of package travel services to which the provisions of Royal Legislative Decree 1/2007, November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter, “General Law of Consumers and Users”), each of the services promoted by Clicatour on the Website (activities, excursions, guided tours and transfers) has a policy of specific cancellation, which the User can consult in the description sheet of the activity (on the Website), as well as in the confirmation email that Clicatour sends once the reservation has been made.

Therefore, each service will be subject to its specific cancellation conditions, which will establish the cancellation period and if there is any penalty or not.

In short, Clicatour will manage cancellations in accordance with the cancellation policy of each activity, excursion, guided tour and/or transfer.

In the event that the Provider is not available on the contracted date, the User will be offered an alternative date or time, which must be accepted or rejected by the Provider within a period of 72 hours, from the notification of the modification in the reservation. In case of not receiving a response within the established period or in case of rejecting the modification, the reservation will be canceled and the amount thereof will be immediately refunded to the User. In any case, Clicatour will issue the corresponding rectifying documentation.

In accordance with the foregoing, and by accepting these general conditions of use, users declare that they have read and expressly accepted this cancellation policy and declare that they accept the cancellation conditions of the activity, excursion, guided tour and/or transfer that book through the website.