Located in the heart of the Tianhe business district, the hotel faces Citic Plaza, home to the majority of Fortune 500 companies in Guangzhou, including Toyota, Citigroup, and Nike, as well as high-end retail shops such as Fendi and Hugo Boss. Guests are welcomed into the hotel lobby, which features a 24-hour reception, currency exchange, lift access, a café and 4 restaurants. Conference facilities are available, Wi-Fi, and room and laundry services.